If the “File” menu option shows “Portfolio Properties” rather than the “Properties” option, the file type is not supported. Verify that the PDF is not a “Portfolio” containing multiple files.txt file is empty, no text can be rendered from the document. Another option is to try a “Save As” or “Save as Other” and save to a. If you are not able to highlight any text, your PDF is an image and does not contain text. Proceed to highlight the text of your document with your mouse. Verify that the PDF is text-based (image-based PDFs are not supported for Originality Check).Our system has not been able to extract the text associated with those fonts. Fonts tab – If some of the fonts have (embedded subset) next to their names, then this may explain why the submission has failed.(Solution is to ensure that a new PDF is created which allows copying and extraction. If they are not, then Turnitin cannot extract the text to allow the system to work. Security tab – Check to see that both “Page Extraction” and “Copying” are set to allowed.Select the following tabs and check to see what they contain:.From the “File” menu, select “Properties.”.If the file you are trying to upload or display is a PDF and you are encountering problems, please check the following settings using Adobe® Reader: Key assignment Dates are also confirmed.Ī) Select Single File Upload from the drop-down list.ī) First name and last name will automatically be added by the system.NOTE: When using unsupported PDF types, the document may not be able to be processed by TurnItIn in its entirety or partly. Select the icon for assignment instructions, if provided. The Assignment Inbox page will now open to submit your assignment.To view the Assignment details select View/Complete.However, this location may differ depending on where your lecturer places the dropbox. You may have an 'Assessments' folder where the dropbox is located. Locate your TurnItIn assignment dropbox.For this reason, we recommend that students download and install an alternative browser such as Google Chrome ( ) or Mozilla Firefox ( ) and use these to access Blackboard Learn instead. While it is possible to allow third-party cookies, Apple have chosen to block them for security reasons. This browser has begun to block third-party cookies by default, including those used by Turnitin. Some students and staff have been experiencing difficulties uploading their Turnitin assignments via the Safari browser for OSX/Mac.

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